All returns require a submitted “Return Request Form”. Customers may return unopened and unused products with original packaging; items must show no signs of use within 15 days of product arrival date. Returns will have our outgoing ship costs deducted from the final amount, regardless of the product having free shipping. Return labels are not provided, and return shipping is the responsibility of the customer. Email email@example.com
for all returns.
No returns are accepted on Holiday seasonal items or Short Term promotional items. Ex. Christmas, Halloween, 4th of July, Grand Opening or Now Open.
Restocking fees will apply for any approved returns outside the return window or for items that are returned, used or opened. Fees will range from 10% to 50%, depending on the condition of the item returned, no refunds will be provided for damaged items.
■ Semi-Custom/ Custom Product Return Policy
No returns are accepted on custom orders: Feather/ Blade/ Teardrop/ Standard flags, Inflatable Tube Men, Vinyl banners and all other custom-made products; unless the product is defective.
COLLATERALNOW is not responsible for typed errors or misread proofs. We try our hardest to provide every order with accuracy and get the consumers approval before printing on items. We ask consumers to choose fonts, colors and sizes appropriately for the items in order to be the most legible. We do not offer reprints or refunds on custom items once they have been approved by our clients.
We cannot provide you with a 100% color match guarantee. It is highly advised to provide us with CMYK or Pantone (PMS) color codes; RGB color codes cannot be used. Colors vary based on inks and materials. If you are in search of a specific color, swatches are highly recommended. If you have any questions regarding colors, materials, sizes, etc on our custom products, please feel free to contact us at 1-877-370-8737
■ Repairs for Custom items
We do offer repairs for custom items ONLY, as long as we can fix it. Please send photos of the item you would like to repair and we will check to ensure we can fix it. If we can, you can send the item back to us for your free repairs.. It will take 3-5 business days to do the repair and we will send it back out to you. You will be responsible for covering ALL shipping costs. You can contact our customer service for more information: firstname.lastname@example.org
■ Missing or Damaged Items
Please check for any missing or damaged items when the package is received, you have 5 business days from receiving your order to report any missing or damaged items.
If the product is damaged and/or contains manufacturing defects when you receive your order, please contact customer support via 1-877-370-8737 or send an inquiry via email: email@example.com please reference your 5-digit order number.
If the product breaks/tears/fails due to a manufacturing defect during that time, please provide a photo of the broken/torn/failed product and send a photo to our email.
We ask consumers to verify orders made over the phone to ensure accuracy and are not responsible for items that are not verified. Once an order is placed, we email an invoice back immediately with your items listed. To verify, double-check invoices and report back with any information that is missing or needs to be corrected via email or customer support.
■ Return Process
Please contact us via email/phone for the RMA (Return Merchandise Authorization) form. Include your order number, the items you want to return, and the reason why. If you would like to make an exchange, please include which item you would like instead. Once received, we will send you an RMA number with the return shipping address. Please do not ship items before receiving an RMA number.
Once your return is received by our center, the items will be inspected, and a refund and exchange will be provided. This can take up to 5-7 business days. Please be sure to send us the tracking number; this lets us confirm your deliveries. Packages lost due to the courier will be your responsibility. We advise shipping your items to us via UPS Ground for large items or USPS for smaller items Will be with USPS.
Locate a local USPS drop-off location.